Frequently Asked Questions

Here are some common questions we receive from our customers. If you have any other questions, please contact us for more information.

• Where is your location?

  We have warehouses in Accra, Kumasi, Tamale, China and India but our administrative head office is in Sunyani, 6A BLK, Sunyani, Opposite the Regional Hospital Exit Gate

• Do you do deliveries?

  Yes, we offer nationwide delivery services. To avail of this service, kindly provide us with your accurate location address and contact number

• Do you offer a warranty on your products?

  We provide a 100% cashback warranty if we don’t deliver what we advertised or the specifications the clients paid for.

  ✓ We give up to 15 months of warranty duration for the client’s comfort and user
  experience.

  ✓ Highly flexible refund and return policy

• Do you have after-sales support systems?

  We have 24-hour technical support systems for our clients with no limitation to geographical location. Also, we have organization development support plans for clients who want to be resilient, argil, effective and competitive. (Free business consultation plan)

• Do you have a payment plan?

  Yes, we offer cost-effective, superior medical supplies to our global clientele, accompanied by a versatile payment scheme tailored to individual preferences and financial capabilities

• Can I make payment online?

  Yes, However, it is advised that you solely refer to the financial account details that are explicitly mentioned on the website. Prior to initiating any payments, it is recommended that you conduct a thorough review and validation of the said details.

• Are you a registered tax-paying organization?

  Yes, we are a law-abiding corporate organisation and always file our taxes on time.

• How long have you been in operation?

  Gigmann Medical Supplies has existed as Gigmann Supplies and more since 2016 but was incorporated as a company in 2021 have been since known as Gigmann Medical Supplies Limited

• May I inquire if the equipment being advertised is suitable for the specific facility or all types?

  It is a fact that no two clinics or hospitals within a country are identical. There are variations in the levels of technology and availability of necessities. Being
  cognizant of the technological capabilities of a facility enables one to make informed procurement decisions that will have a positive impact on the facility both in the present and in the future.

• Is the equipment capable of sustaining its functionality over an extended period?

  Sustainability stands as a paramount concern when it comes to the procurement of medical equipment. The most effective approach to ascertain the sustainability of said equipment is to verify the presence of an onsite technician or biomedical engineer. We are pleased to offer round-the-clock customer service, readily available to address any concerns you may have and furnish reliable responses to your inquiries. Furthermore, our products are accompanied by a 15-month warranty against manufacturing defects